Privacy Policy

Last Updated: December 16, 2024

At The Grand Taj Banquet Hall, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Request information about our services
• Book or reserve our venue
• Subscribe to our newsletter or communications
• Communicate with us via email or phone

This information may include:

• Name and contact information (email, phone number, address)
• Event details (date, type of event, guest count)
• Payment information (processed securely through third-party payment processors)
• Dietary restrictions or special requirements
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data and analytics information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, communicate about events, and provide requested services
• Communication: To respond to inquiries, send confirmations, and provide customer support
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Improvement: To improve our website, services, and customer experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Analytics: To understand how visitors use our website and services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, catering suppliers, and technology service providers. These parties are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand website usage and improve services
• Marketing Cookies: To deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted connections (SSL/TLS)
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Under applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw consent for data processing where consent was the basis
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Event-related information may be retained for up to 7 years for accounting and legal purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information is processed and stored in Canada. If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where data protection laws may differ from those in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Grand Taj Banquet Hall

Privacy Officer

8388 128 St, Surrey, BC V3W 4G2

Email: info@grandtaj.ca

Phone: 604 825 5050

13. Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.